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Accountability Officer

  • Puesto: Accountability Officer
  • Organización: Acción contra el hambre
  • Fecha límite: 28 de Febrero de 2019
  • Lugar: Libano, Beirut
  • Método de contacto:


Duration : 5 Months

You'll contribute to ending world hunger by ...


Accountability is enabling people to be heard and responding accordingly; it requires us to understand the needs of the people we serve.

The Accountability and Gender Officer is responsible for ensuring that the accountability framework established at AAH Lebanon is being implemented across programs, especially in regards to information sharing, beneficiaries participation and complaints and response mechanism.

The Accountability and Gender Officer will also support the rolling out of the gender strategy established in the mission, ensuring with the different departments that the Gender Minimum Standards are attained and that gender in mainstreamed in all interventions.

A final responsibility will be to support the MEAL Coordinator in validating and organizing documents across MEAL and Technical teams.

Key activities in your role will include

Objective 1: Support implementation and monitoring of Accountability framework throughout the mission (25%)


  • Roll out the accountability framework for the mission in line with the guidelines and protocols that have been developed
  • Follow up the implementation with the different departments
  • Conduct field visits to ensure participation of beneficiaries and other stakeholders
  • Suport base staff in applying the Accountability Framework within their roles

Objective 2: Manage the FBM in the ACF Lebanon Mission, process and report quarterly on Feedback / Complaints Received, ensuring integration of the different feedback/ complaint mechanisms (20%)


  • Review any feedback / complaints received by the mission ensuring appropriate follow up
  • Ensure adequate management of the centralized feedback / complaints database in Coordination office
  • Prepare quarterly and annual reports for submission to the Country Director and HQ Ethics committee
  • Harmonise the monthly Base hotline reports
  • Support the adequate management of the hotline SW and database
  • Participate in any communication of the FBM and hotline to beneficiaries and other stakeholders
  • Prepare and oversee complaint inquiries as needed

Objective 3: Conduct trainings related to the position (10%)


  • Regularly train ACF staff at Base level to raise awareness regarding the Feedback Mechanism
  • Prepare training material if needed

Objective 4: Archiving MEAL Documentation (25%)

  • Compile MEAL reports, datasets, and assessment tools in centralized location
  • Develop comprehensive lists of lessons learned
  • Combine datasets as needed for data analysis
  • Update internal documents with latest findings as appropriate

Objective 5: Analyze MEAL information and write monitoring reports (15%)

  • Sytematically review data consistency in compliance with data protection laws
  • Provide MEAL coordinator with weekly reports regarding the feedback/complaints including data from the bases
  • Support MEAL Coordinator with preparation of quarterly reports
  • Gap detection and analysis
  • Report possible problems or conflict during the activities

Objective 6 : Security (5%)


  • Respect the security rules specified in the mission and base security plan, see to it that the team under his/her responsibility complies with the security plan and perform the security management tasks that can be assigned in its protocols.
  • Communicate to the security managers of the working location any security related information or noncompliance with the security plan

Do you meet the profile required criteria ?


Training/ Education:

  • Bachelor Degree in social science or any other related field.

Technical specific knowledge:

  • Data entry and analysis
  • Elaboration of training material
  • Conducting training sessions
  • Reporting

Previous experience:

  • Work experience of minimum of 2 year in a similar position with NGO

Humanitarian sector knowledge:

  • Mandatory

Action Against the Hunger knowledge:

  • A plus


  • Fluent oral English (and proficient on written English)
  • Arabic

IT and specific systems:

  • Able to work under Windows OS.
  • Proficiency on the basic office tools (at least Word and Excel)
  • Knowledge on databases and mobile data collection systems (ODK, GRASP) would be desirable.
  • Knowledge on analysis and data visualization software (R, Arc GIS, Atlas.ti, PowerBI) would be desirable

Mobility (national/ international)

  • National (Lebanon)

Our remuneration package:

We offer immediate incorporation to a dynamic international network with the following remuneration package:

  • Based in: Beirut
  • Area: OPE
  • Formal work contract: 5 months
  • Salary: from 1453 USD to 1720 USD gross per month according to candidate´s previous experience (according to standard list of Action Against Hunger - Spain). Action Against Hunger - Spain remuneration system allows a salary progression based on the annual development appraisal.
  • · Action Against Hunger - Spain remuneration system allows a salary progression based on the annual development appraisal.
  • LBP 8,000 daily transportation allowance on working days
  • Social security registration and NSSF family allowance if eligible
  • Complementary health insurance for you and your dependents
  • Work accident insurance
  • Life insurance (after 3 months of contract)
  • School allowance for your children if eligible as per the official decrees (paid each year October)
  • 1.5 days of paid holidays per month
  • Approx. 18 days per year of public holidays
  • Many training opportunities


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